The customer’s return to your website and the payment’s confirmation are different parts of the journey. Some methods finish during checkout; others may remain pending. Keep the order status aligned with the verified payment result before moving it into fulfillment.
- ✓One shared reference. Connect the order, checkout attempt, customer inquiry, and payment record with a reference your team can follow.
- ✓Clear handoffs. Explain when a wallet or bank takes over, how a customer returns, and where they can find their order afterward.
- ✓Useful exceptions. Prepare messages and operational actions for interrupted, unsuccessful, expired, and refunded payments.
Before launch, walk through the payment flow with the teams who handle orders. Agree when an order is paid, how a pending attempt is shown, and where a refund begins. These decisions turn a checkout screen into a reliable operating process.
Choose the right level of control.
A hosted checkout keeps the payment step focused while your website manages discovery, basket creation, and the return journey. A platform connection builds around an existing store. A custom integration gives your team more decisions about the order model and payment lifecycle.